I once blogged about the steadily degrading quality of support requests I get. Years ago, they would be like
I now tried to get this work myself for days, maybe you could help me with this?
And now they are usually
This is shit, WTF, give me a refund now!
But sometimes I also get requests with long, long confusing texts, where I am struggling to understand what the problem is and what the user actually wants from me. They usually also don't mention which software this is about (I'm developing quite a few products) and in not rare cases, the mail is marked as "important". I just received one of these again, where the text is barely readable, full of typing errors, half sentences and full of accusations. I'm not sure what to make of these. So I tried to answer it with this:
I'm not sure if I understood you correctly. Did you maybe write this text in another language and let it translate by a machine? If so, just write it in your language, I know quite a lot of foreign languages, it is easier to read then. (Followed by a list of guesses I made about the problem and software he may have, with potential solutions)
Because that's the only explanation I have for mails like these. But let's see, maybe there is another, better explanation. Now I'm waiting for the answer.