three comments, already:
Niko, dont worry about that people, you make great products, i love them, specially CopperCube, you are the best, keep it up and do not worry! :)
rolevix (Vitaliy) - 15 04 17 - 11:03
Stack Exchange had a similar problem at some point, I’m not sure if they still have it, though. Google Chrome would automatically translate Stack Overflow into the language of the user, who of course thought that it was in their native language, resulting in hilarious discussions in which one side argued that the site was in english and the other that it was not.
I don’t remember what the conclusion was, but it might be good starting point to deal with these problems: https://meta.stackexchange.com/questions/62939/how-to-make-users-aware-that-theyre-reading-translated-content
Bobby - 15 04 17 - 16:19
Probably mild cases of Tourette, mixed with reduced short-term memory. Those poor people probably only rarely have conversations exceeding three words in length per response, “You cool?” “F**k, yo dawg.” Therefore the adventurous quest of writing an email to support is pushing their limits or even going beyond, and mercy is with you when they manage to turn off CAPS LOCK every now and then.
It might also be a challenge to make them understand that refund policy usually doesn’t cover mental inadequacy (though I haven’t checked out yours in particular), and that they are potentially writing to the wrong support email address. But at least they are not asking about the completion of a table they ordered.
xaos - 18 04 17 - 07:24